Troubleshoot: Unauthorized exception when the new user tries to access MyAccount page

ravikanth | January 31, 2010

After creation registration, if the user try to click on my Account, he may get SPS page with Not authorized exception and was able to find below entry in event log.

An exception of type ‘System.UnauthorizedAccessException’ occurred and was caught.
———————————————————————————-
Type : System.UnauthorizedAccessException, mscorlib, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
Message : Access is denied. (Exception from HRESULT: 0×80070005 (E_ACCESSDENIED))
Source : Microsoft.SharePoint
Help link :
Data : System.Collections.ListDictionaryInternal
TargetSite : Void HandleAccessDenied(System.Exception)
Stack Trace :    at Microsoft.SharePoint.Utilities.SPUtility.HandleAccessDenied(Exception ex)
   at Microsoft.SharePoint.SPGlobal.HandleUnauthorizedAccessException(UnauthorizedAccessException ex)
   at Microsoft.SharePoint.Library.SPRequest.SetWebMetainfo(String bstrUrl, Object varMetainfo)
   at Microsoft.SharePoint.SPWeb.UpdateProperties(StringDictionary data)
   at Microsoft.SharePoint.Utilities.SPPropertyBag.Update()
   at Microsoft.Commerce.Portal.SharePointCommon.WebControls.HyperLink.ReplaceTokens(String navigateUrl)

when troubleshoot further, I am able to found that the logged in user is not having proper privileges in MOSS site. To fix this, I followed below steps

  • Open administrator website (using windows credentials)
  • Click on “Site Action” –> “Site Settings” and click on “Modify all Site Settings”.
  • Click on “people and groups” under “users and permissions” section.
  • Click on “Registered Users” and add newly added user email Id to this group.

Now the end user can can able to access MyAccount page.

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