Troubleshoot: Commerce Server Web service Timeout

October 28, 2009 |

Author ravikanth

All of the sudden my commerce server business application stops working (already logged in). When I checked the event log, I found timeout exception as shown below.

WebException.Status=Timeout
System.Net.WebException: The operation has timed out
   at System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequest request)
   at System.Web.Services.Protocols.HttpWebClientProtocol.GetWebResponse(WebRequest request)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   at Microsoft.CommerceServer.Catalog.WebService.Proxies.CatalogWebService.AuthorizedInvoke(String methodName, Object[] parameters)
   at Microsoft.CommerceServer.Catalog.WebService.Proxies.CatalogWebService.GetProduct(String catalogName, String productId, String language, ProductConfiguration config)
   at Microsoft.CommerceServer.Catalog.Product.Get(CatalogContext catalogContext, String catalogName, String productId, String language, ProductConfiguration config, Nullable`1 isVirtualCatalog, String productIdentifyingProperty, String variantIdentifyingProperty, Nullable`1 validateLanguage)

Since my environment is shared with other developers, I thought the error is due to some configuration changes. Any such errors, I will follow below checklist.

Check whether the web services are working properly. If the web services opens then there is no problem in IIS.
Check whether you have proper privileges in authorization store.
Check connections strings are properly set.
Check SQL server is running and the access account has proper privileges to all the databases.

Luckily I found that my web services are not working. When I close my application and open again, I found below error.

I tried to open the URL in the browser and the error is the same. Wired error and I fixed this issue just by restarting IIS.

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Troubleshoot: Commerce Server Web service Timeout

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