Error: The job creating the profile encryption key has timed out.

September 15, 2010 |

Author ravikanth

When executing SharePointCommerceServicesConfiguration.exe wizard, you may encounter an error below error .

= SHAREPOINT WEB FEATURE ACTIVATION ==========
Home: Commerce Server Contemporary Site Provision : Creates the My Account sub site, connects web parts and creates Registered Users security group
Home : This feature was already activated. Commerce Server Templates Item Event Receiver
Home : This feature was already activated. Commerce Server Template Library
Home : This feature was already activated. Commerce Server Channel Configuration
Home : This feature was already activated. Commerce Server Product Rating Support Feature
Timeout error on command

The job creating the profile encryption key has timed out.
********** ERROR: The job creating the profile encryption key has timed out.

STACK:    at Microsoft.Commerce.Portal.Setup.CommandObjects.CreateProfileKeyCommand.Execute()
   at Microsoft.Commerce.Portal.Setup.UI.Confirmation.Timer_Tick(Object sender, EventArgs e)
The job creating the profile encryption key has timed out.
STACK:    at Microsoft.Commerce.Portal.Setup.CommandObjects.CreateProfileKeyCommand.Execute()
   at Microsoft.Commerce.Portal.Setup.UI.Confirmation.Timer_Tick(Object sender, EventArgs e).

By seeing the exception, we can says the exception has occurred while creating asymmetric encryption keys for the profile system. Wizard next final step is to create commerce server applications (web services) and associate them to the site. If you would have observed now, your commerce site is created with all resources but the applications will be missing. I encountered the issue and I am able to fix this with the below work around.

1. Create a commerce server site using commerce server manager.

2. Use SharePointCommerceServicesConfiguration.exe wizard, create a IIS web site and select the commerce server site created in step 1 (instead of creating new commerce site).

3. At the end of wizard execution, you will get above error again – ignore the error. Create profile keys manually with the below command.

ProfileKeyManager.exe /kn /0

The above commend generates a new pair of public and private keys.

Writing to file C:\Program Files\Microsoft Commerce Server 2007\Tools\NewKeyPair _2010_9_15_20_46_14_35.xml

Now execute following command to insert the above keys in registry.

ProfileKeyManager /ke /kf "NewKeyPair_2010_9_15_20_46_14_35.xml" /reg "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Commerce Server 2007 Keys\DefaultSite" /f

Note: You can get the registry location in the generated site web.config (under <profiles> <encryption> tag)

That’s all, your site starts working. I am not sure whether there is a bug in SharePointCommerceServicesConfiguration.exe as the same wizard is working fine on other machines. May be you can check latest commerce server hot fixes to get rid of this work around.