Commerce Server Blog

After periodic password update to our application service account, the staging environment stopped working. When I right click and start the project, the process keeps on aborting and in the event log, I am getting “Remote authorization failed to server hl-stage-web. Ensure the service has access to this server.” error.

With the error description, I can easily understand that the account on the source machine could not log onto the target machine but the same account is running in all environments (WIP, pre production and production environment). To temporary fix this issue, I have right clicked on the project, select properties. Click on destination server and press edit button. In the dialog box, I have explicitly provided the user name and password (as shown below). Once done, the staging service start working properly.

Later I found the root cause:  If the account user names are the same on both ends, then the passwords do not match or the account on the target does not have sufficient permissions. It may also be that the domain/server managing  logons for that remote domain is not responding. The recommendation is to ensure that security is set up correctly between the two machines and that the domain on the target end can validate logons.

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